Episode Summary
Jim Bureau, CEO, JAGGAERProcurement hasn’t changed all that much. Why, as a CPO, do you have a seat at the board table now? Because it’s impacting top-line revenue and they want to know how we’re going to fix it.
Stephany Lapierre welcomes Jim Bureau, CEO of JAGGAER, to the show to discuss JAGGAER’s partnership with Tealbook. They explore Autonomous Commerce, how COVID shaped the buyer and supplier relationship, and how they are designing responses to customer’s demands for time to value in applications.
Jim Bureau came to JAGGAER most recently from the CRM space, and he shares with Stephany how the impact he saw made in customer service in the CRM space is what he’s now applying to the spend management space. Jim explains how he is working to shift spend management to Autonomous Commerce, which he defines as the ability to bring buyers, suppliers, and partners together in a self-governing multi-tenant SaaS platform. He stresses the customer’s need for time to value in usage.
Stephany and Jim reveal how the demands in their respective worlds – from procurement issues to collecting data to scalability – led them to their respective innovations and current partnership. Information, records, requirements, and automation are all necessary in enabling faster onboarding, better supplier experience, and reducing redundancy. This episode sheds light on truly exciting developments between Tealbook and JAGGAER.
In this episode, learn more about:
- How covid accelerated the buyer and supplier relationship within the procurement ecosystem
- Exploring the concept of Autonomous Commerce, applying lessons learned from CRM to the buy-side of business
- Why time to value is the most impactful KPI for procurement organizations
About Jim Bureau:
As Chief Executive Officer, Jim Bureau is responsible for JAGGAER’s overall vision to transcend customer experience by providing intuitive and intelligent spend management solutions that allow JAGGAER clients to transform their supply chain. He brings more than 25 years of leadership experience, with his most recent role as Executive Vice President, leading JAGGAER’s Global Sales & Marketing initiatives. Jim came to JAGGAER from Verint Systems/KANA Software where he was in the role of Senior Vice President. As an executive with KANA software Jim played a key role in successfully growing the company as it was acquired by Verint Systems for $514 million. Prior to Verint/KANA, Jim held leadership roles at Pegasystems, Shared Health, and Oracle Corporation. He also holds a B.S. degree from Georgia Institute of Technology.
Stephany Lapierre, TealBook: website | twitter | Linkedin | Youtube | Instagram
