Careers

Grow With Us

We’re experiencing exciting, rapid growth, and we’re looking for the right individuals to add to our powerhouse team.

Our Core Values

lotus, flower, floral, spa

Tealwork Is Teamwork

The impact we have is always greater when we work together. We bring our authentic selves, unique experiences, perspectives, and passions across teams, functions, and geographies to solve problems and deliver better results.

give, love, spread, heart

Deliver Delight

We are all customers. We listen to needs, we challenge our ideas of what's possible, and prioritize work that will drive success and build satisfaction. We constantly look for ways to differentiate ourselves and ensure interactions and experiences deliver delight.

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Trust Through Transparency

We build trust through communicating honestly, authentically, and with respect. We hold ourselves accountable, we admit to our mistakes, and we do what we say we'll do. Our success is rooted in trust through transparency.

medal, certificate, award, reward

Will To Win

Change is the only constant. We don't just believe this, we face the unknown head-on. We have the courage to challenge the status quo, continuously adapt, change, and evolve. We act with urgency, we align our priorities with the company deliverables and drive decisions backed by data.

Why Tealbook?

Our values were decided by our team, and we’re committed to living them every day. We’ve built an inclusive, transparent culture dedicated to celebrating each other. We see failures as learning opportunities, we welcome feedback and new ideas, and we set clear goals and expectations so that every team member feels empowered to succeed. 

Life At Tealbook

Our team enjoys competitive benefits, flexible schedules, and a workplace environment dedicated to psychological safety. We’re spread out between Toronto and Cincinnati, and utilize collaborative technologies to bridge geographic gaps. The health and safety of our employees is our highest priority, and in the era of COVID-19, our employees are encouraged to work from where they feel the safest.

Open Positions

R&D

POSITION: Senior JavaScript Server Developer

REPORTS TO: CTO

ABOUT US

Come work for one of the fastest growing teams in technology! Tealbook is a big data company dedicated to fixing supplier data within the procurement and supply chain space.  Founded by CEO Stephany Lapierre, a sought-after industry leader on innovation, Tealbook quickly attracted early pioneers in the AI and Machine Learning technology community who helped build industry-leading products at Google, Ariba, and IBM. 

Recent growth has led to spurred investment from some of the premiere tech names–including Workday Ventures. We’re cementing our position as the Trusted Source of Supplier Data. Our unique offering is getting us noticed. We’ve been named on the Top 50 to Watch list by Spend Matters for both 2019 and 2020, and received the Cool Vendor award from Gartner in 2019.

ABOUT YOU

You are an active collaborator who is passionate about building on new ideas and creating the best result. You are interested in Big Data management, and you have experience with building and supporting mission critical systems. You thrive in dynamic and fluctuating environments and you keep calm under pressure and can work autonomously. You challenge the status quo and inspire others to do the same. You fix things that need fixing, you identify problems, and you collaborate in finding solutions.

WHAT YOU’LL DO

You will work with our product management, front-end development, and data science teams to provide the platform to support our enterprise SAAS application and our external APIs. As our Senior JavaScript Server Developer, you will:

  • Interact with product managers and front-end developers to design and deliver services and architectures for new functionality
  • Ensuring our APIs use best practices to deliver secure access to our data and services
  • Ensuring our code is of high quality through code reviews, coding best practices, automated testing etc…
  • Ensuring our data representations model the business objects in a manner that’s both extensible and performant
  • Architect and implement the cloud strategy for our SAAS application
  • Ensuring we follow information security best practices and fix any issues uncovered by PEN testing or SOC 2 audits
  • Support sales team in responding to information security questionnaires during RFP process
  • Maintain and improve tools for building, testing, releasing our application on Google App Engine or similar products
  • Share in the ownership of the application from design through build, test and deploy and through to customer support
  • Support the migration of data in a safe and efficient manner
  • Support and mentor less experienced team members
  • Contribute to the maturation of our processes and culture as the organization grows

REQUIREMENTS

Candidates must have:

  • Experience building large scale enterprise SAAS applications
  • Comfortable working with cloud computing platforms such as Google cloud platform (GCP).
  • Strong knowledge of security best practices including firewalls, code scans, encryption, OWASP etc…

  • Knowledge of build and deployment tools with experience applying them in a CI / CD environment

  • Experience building APIs to provide secure access to data and services

  • Demonstrated history of taking responsibility for products from idea through deployment to ongoing customer support
  • Team player who is comfortable discussing ideas, mentoring others and learning from others
  • Comfortable in JavaScript or demonstrated history of learning new languages easily
  • Good knowledge of algorithms, data structures and an understanding of scalability and concurrency

Candidates with the following will be given special consideration:

  • Experience with PEN tests and/or security audits such as SOC2
  • Experience with enterprise search and related tools such as Elasticsearch
  • Knowledge of data pipelines or integrating machine learning solutions

  • Experience with Python

  • Experience with ReactJS, HTML and other front-end technologies

  • Experience working at a rapidly growing early stage company
  • Experience mentoring team members or leading projects

We thank all applicants for their interest however, only candidates selected to proceed in the recruitment process will be contacted.

Tealbook is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position. Applicants need to make their requirements known when contacted.

Please contact recruitment@tealbook.com to apply for this position.

POSITION: Machine Learning Engineer

ABOUT TEALBOOK:

Come work for one of the fastest growing teams in technology! Tealbook is a big data company dedicated to fixing supplier data within the procurement and supply chain space.  Founded by CEO Stephany Lapierre, a sought-after industry leader on innovation, Tealbook quickly attracted early pioneers in the AI and Machine Learning technology community who helped build industry-leading products at Google, Ariba, and IBM. 

Recent growth has led to spurred investment from some of the premiere tech names–including Workday Ventures. We’re cementing our position as the Trusted Source of Supplier Data. Our unique offering is getting us noticed. We’ve been named on the Top 50 to Watch list by Spend Matters for both 2019 and 2020, and received the Cool Vendor award from Gartner in 2019.

ABOUT YOU:

You are an ML engineer with experience across the full ML application lifecycle for text-based data. This includes data preparation, training, and inference in production environments. You have a deep understanding of ML fundamentals as well as practical experience developing ML-powered NLP cloud services. You seek to deeply understand and communicate the capabilities of the ML models to the team. 

You enjoy working at the blurry intersection of ML and traditional software engineering and seek to write high-quality (easy-to-maintain, well-tested) code for production components. You thrive in dynamic and fluctuating environments, keep calm under pressure, and can work autonomously. You challenge the status quo and inspire others to do the same. You fix things that need fixing, you identify problems, and you collaborate in finding solutions.

ABOUT OUR R&D TEAM:

The Tealbook dev team uses the public cloud, machine learning, and natural language processing to live up to our title, the Trusted Source of Supplier Data. We process information from millions of suppliers which is then served via the data platform to every client. Our backend data and ML team uses Python and GCP on a diverse set of CPU and IO intensive workloads at web scale. Our codebase leverages the state-of-the-art in ML (e.g., BERT) alongside open-source Python and NLP libraries. As Tealbook grows more successful, the Data and ML team is excited and empowered to further improve its enterprise-grade, web-scale ML-powered SaaS. 

WHAT YOU’LL DO:

As a member of our backend data and ML team, your primary responsibility will be to develop new ML models and services, and improve existing ones in production. This includes:

  • Developing, deploying, and maintaining data ETLs. 
  • Developing and improving data labeling and QA processes via crowdsourcing tools.
  • Developing, training, evaluating, deploying, and debugging ML models for common NLP tasks such as document categorization, information extraction, and computing graph-based distance metrics. This includes error analysis and data QA, as well as hyper-parameter tuning to identify optimal tradeoffs between model size and performance.
  •  Developing and improving the core data libraries used across the stack. This includes adding features, fixing bugs, dependency management, improving test coverage, etc.
  • Collaborating with DevOps engineers on data infrastructure (e.g., Airflow, containerization) to improve the operational efficiency of deployed ML services and models.
  • Periodically investigating the state-of-the-art in ML R&D and exploring new models and techniques.

REQUIREMENTS:

Candidates must have:

  • Bachelor’s (or above) in Computer Science
  • 2+ Years of experience shipping code in the Python ML stack (Tensorflow/Pytorch, numpy, pandas, etc.) to a production environment
  • 2+ years experience working with text datasets and associated NLP tasks
  • 2+ years experience operating production systems in a public cloud.
  • 2+ years experience with modern software development processes (CI, testing, version control, release management, etc)

Candidates with the following will be given special consideration:

  • Experience and/or interest in transformer-based models for NLP
  • Experience and/or interest in “MLOps” (improve the operational aspects of ML-based services)
  • Experience with GCP and the Cloud Native stack

We thank all applicants for their interest however, only candidates selected to proceed in the recruitment process will be contacted.

Tealbook is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position. Applicants need to make their requirements known when contacted.

Please contact recruitment@tealbook.com to apply for this position.

Customer Success

POSITION: Customer Support Lead

REPORTS TO: VP Customer Success

DIRECT REPORTS: N/A

ABOUT US

Come work for one of the fastest growing teams in technology! Tealbook is a big data company dedicated to fixing supplier data within the procurement and supply chain space.  Founded by CEO Stephany Lapierre, a sought-after industry leader on innovation, Tealbook quickly attracted early pioneers in the AI and Machine Learning technology community who helped build industry-leading products at Google, Ariba, and IBM. 

Recent growth has led to spurred investment from some of the premiere tech names–including Workday Ventures. We’re cementing our position as the Trusted Source of Supplier Data. Our unique offering is getting us noticed. We’ve been named on the Top 50 to Watch list by Spend Matters for both 2019 and 2020, and received the Cool Vendor award from Gartner in 2019.

ABOUT YOU

You are an all-star Customer Support Lead, who has experience building support functions in addition to servicing clients – with a focus on ensuring positive and meaningful customer experiences and protecting the health and well-being of Tealbook’s rapidly expanding customer list.

You are a self-starter with strong communication, organizational and project management skills, who is willing to roll up your sleeves and get the job done. You have experience building customer support processes/workflows, and have a passion for resolving customer inquiries in an efficient way. A quick learner with an aptitude for identifying areas for improvement and quickly closing those gaps. You’re passionate about people and a creative, empathetic problem solver.

WHAT YOU’LL DO

  • Quickly become an expert in Tealbook’s product and offerings
  • Troubleshoot customer issues/challenges/questions and provide effective resolutions
  • Get Zendesk successfully implemented:
    • Build and maintain a self-serve knowledge base center
    • Centralise all support requests
    • Provide support analytics and metrics reporting via SFDC and Catalyst (our CRM)
  • Investigate potential offshore support options to service our global clients
  • Own the ongoing development of Support process & strategy (i.e. tooling, workflows, self-help material, offshoring)
  • Work to implement, iterate, and improve on core Support metrics (i.e. Time to First Response, Time to Resolution, NPS)
  • Educate customers and suppliers through various Q&A
  • Assist customers in realizing the full value of Tealbook via strong inquiry-> resolution methods
  • Identify creative ways to help our customers be more successful
  • Assist with generating and maintaining knowledge base articles and video tutorials for our self-help center
  • Stay current with product features and enhancements
  • Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
  • Work closely with Customer Success team to relay valuable information based on support related customer interactions
  • Demonstrated ability working collaboratively across the organization to achieve results important to your customers (Collaborate and partner effectively with our customer success managers, product managers, dev team, sales, and marketing)
  • Communicate client concerns, questions, conflicts, and resolution to Tealbook Leadership

REQUIREMENTS

  • A minimum of 3 years of customer support experience – ideally within a SaaS-based startup
  • Ability to handle challenging customers or situations and drive to mutually agreeable outcomes
  • Experience developing and implementing customer support process/workflows
  • Effective communicator both written and verbal
  • Ability to work creatively and analytically to solve problems
  • Ability to manage ambiguity and synthesize complex information into meaningful messages and recommendations
  • Experience in the tech industry is an asset
  • Strong analytical and project management skills
  • Excellent time management skills
  • Excellent written communication skills
  • Logical, problem-solving thinking and a strong interest in technology
  • Open-mindedness—you need to think fast, unassisted, and work without a script.

Must be willing to work in a fast-paced environment with a proactive attitude. An understanding of e-commerce or software is a plus. Tech enthusiasts, science grads are most welcome.


WHY TEALBOOK?

  • We are a collective of people and collaboration is key to our process.
  • We don’t work for our clients, we work with them. We’ve helped companies such as Johnson & Johnson, UK Government, BioMarin and Federated Co-operatives Ltd.
  • Everyone brings something valuable to the table and we empower each other to be a change-maker.
  • We treat our employees the same way we treat our customers – with value, respect and empathy.

Our mission is to be the trusted source of supplier data in the procurement industry.


Stay happy, healthy & make meaningful connections at Tealbook:

  • HQ located in the heart of Downtown Toronto (Spadina/Richmond)
  • US Office in the heart of Cincinnati, OH
  • Yoga Tuesdays
  • Quarterly team events: summer picnics, escape rooms and more!
  • $1000 referral bonus

We thank all applicants for their interest however, only candidates selected to proceed in the recruitment process will be contacted.

Tealbook is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position. Applicants need to make their requirements known when contacted.

Please contact recruitment@tealbook.com to apply for this position.

POSITION: Customer Success Manager

REPORTS TO: Director, Customer Success

DIRECT REPORTS: N/A

ABOUT US

Come work for one of the fastest growing teams in technology! Tealbook is a big data company dedicated to fixing supplier data within the procurement and supply chain space.  Founded by CEO Stephany Lapierre, a sought-after industry leader on innovation, Tealbook quickly attracted early pioneers in the AI and Machine Learning technology community who helped build industry-leading products at Google, Ariba, and IBM. 

Recent growth has led to spurred investment from some of the premiere tech names–including Workday Ventures. We’re cementing our position as the Trusted Source of Supplier Data. Our unique offering is getting us noticed. We’ve been named on the Top 50 to Watch list by Spend Matters for both 2019 and 2020, and received the Cool Vendor award from Gartner in 2019.

ABOUT YOU

You are a world-class Customer Success Manager who can ensure positive and meaningful customer experiences, protecting the health and well-being of Tealbook’s rapidly expanding customer list, post-onboarding through renewal, and beyond. You will play a critical role in helping customers achieve their Procurement and Supply Chain goals by leveraging Tealbook data and technology and use your strong customer-facing experience to work collaboratively with them and ultimately create champions of the Tealbook product and brand. You are a self-starter with strong relationship management, organizational and project management skills, who is willing to roll up your sleeves and get the job done. You have experience building and maintaining successful client relationships. A quick learner with an aptitude for identifying areas for improvement and quickly closing those gaps. You’re passionate about people and a creative, empathetic problem solver.

WHAT YOU’LL DO 

  • Quickly become an expert in Tealbook’s product and offerings
  • Assist customers in realizing the full value of Tealbook and serve as a trusted advisor focused on their success
  • Work closely with the Customer Enablement Lead to ensure a smooth post onboarding handover
  • Define and maintain success plans for customers that outline the desired business outcomes, metrics for success (KPIs) and be able to speak to Tealbook’s existing offerings in alignment with customer goals and objectives
  • Explore creative ways to help our customers be more successful
  • Use a proactive, solutions-oriented approach to anticipate and prevent customer pain points
  • Assist with maintaining knowledge base articles and video tutorials for our self-help center
  • Identify opportunities to upsell where appropriate, and where upsell opportunities have been identified, proactively ensure that customer proof points are met
  • Stay current with product features and enhancements
  • Prepare for and conduct monthly meetings and quarterly business reviews with customer, as appropriate
  • Maintain deep understanding of competitive and complementary technologies and vendors and how to position Tealbook in relation to them
  • Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
  • Work with the Adoption manager to expand product adoption across their organization, building champions every step of the way
  • Help obtain referenceable customer success stories (with both qualitative and quantitative results)
  • Demonstrated ability working collaboratively across the organization to achieve results important to your customers (Collaborate and partner effectively with our solutions consultant, product managers, dev team, sales, marketing and support)
  • Regularly meet with customers and delivery teams to ensure regular oversight of progress, quality, and overall customer satisfaction
  • Communicate client concerns, questions, conflicts, and resolution to Tealbook Leadership
  • Drive new business growth through greater advocacy and reference-ability

REQUIREMENTS

  • A minimum of 3 years of customer-facing experience in a CSM function, account management, consulting, or client service role
  • Passionate about your customers’ success
  • Ability to handle challenging customers or situations and drive to mutually agreeable outcomes
  • Experience facilitating meetings, delivering executive and compelling presentations and resolving conflict with resources at all levels
  • Excellent account leadership, management and coordination skills with a bias for action
  • Effective communicator both written and verbal
  • Ability to work creatively and analytically to solve problems
  • Ability to manage ambiguity and synthesize complex information into meaningful messages and recommendations
  • Experience in the tech industry is an asset
  • Strong analytical and project management skills
  • Excellent time management skills
  • Flexibility to travel to your customers as and when required

WHY TEALBOOK?

  • We are a collective of people and collaboration is key to our process.
  • We don’t work for our clients, we work with them. We’ve helped companies such as Goldman Sachs, Freddie Mac, UK Government, Pfizer and Federated Co-operatives Ltd.
  • Everyone brings something valuable to the table and we empower each other to be a change-maker.
  • We treat our employees the same way we treat our customers – with value, respect and empathy.


Stay happy, healthy & make meaningful connections at Tealbook:

  • HQ located in the heart of Downtown Toronto (Spadina/Richmond) & (Fueled Collective) in Cincinnati
  • Yoga Tuesdays
  • Quarterly team events: summer picnics, escape rooms and more!
  • $1000 referral bonus

We thank all applicants for their interest however, only candidates selected to proceed in the recruitment process will be contacted.

Tealbook is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position. Applicants need to make their requirements known when contacted.

Please contact recruitment@tealbook.com to apply for this position.

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